In Progress First

12:49

Notifications

Sports Treadmill Bae 00:50

Outdoor Rec Hunting Desk 00:18

Standards Rope & Chain 00:48

E-Commerce ISPCU Customer 01:50

Tools Socket Lockup 00:02

In Progress

Standards Rope & Chain

Harriet Moore

In Progress

Sports Treadmill Bae 00:50

Outdoor Rec Hunting Desk 00:18

E-Commerce ISPCU Customer 01:50

Dashboard

Notifications

Buttons

Reports

Urgency First

12:49

Notifications

Escalated

Sports Treadmill Bae 00:50

Outdoor Rec Hunting Desk 00:18

New

Sports Treadmill Bae 00:50

Outdoor Rec Hunting Desk 00:18

Standards Rope & Chain 00:48

E-Commerce ISPCU Customer 01:50

Tools Socket Lockup 00:02

In Progress

Kitchen Kitchen Aid

Mark Reese

Claimed

Dashboard

Notifications

Buttons

Reports

Final Design

12:49

Notifications

Customer Success Score 93%

Calls Today

Average Wait Time

Average Conversion

1:06

42%

Popularity by time of day

On time —

Late —

Popularity by department

Escalated

Sports Treadmill Bae 8 00:44

Harriet Moore is busy

Seasonal Seasonal Desk 20 01:34

New

No Requests

Outdoor Rec Hunting Desk 12 00:24

Mark Reese is busy

E-Commerce ISPCU Customer 14 00:59

Tools Socket Lockup 16 01:34

Kitchen Kitchen Aid

Mark Reese

Claimed

E-Commerce

ISPCU Customer 14 046EAE

Hand Tools

Wingpanel 11 F4A660

Kitchen

Kitchen Aid 15 B1F093

Outdoor Rec

Hunting Desk 12 3F9E14

Seasonal

Seasonal Desk 20 E2A8B5

Sports

Treadmill Bae 8 7B2F91

Baseball & Basketball 9 A3C405

Standards

Rope & Chain 10 1D8E22

Paint Desk 22 8C1D66

Tools

Socket Lockup 16 5A7C4E

Department

SKU

Aisle

Priority

Staff Require Skill Select Skills:

Enabled

Department

SKU

Aisle

Priority

Staff Require Skill Select Skills:

Enabled

Your Badges

You're Pretty Good at This

Helped over 100 customers.

Jan 12, 2022

Unmatched Expertise

Knowledgeable in more than
3 departments.

Nov 28, 2021

Speedster

Responded to 3 requests back
to back.

Sep 15, 2021

All Hands

Responded to requests across every department in your store.

Jul 8, 2021

100 Shift Streak

Completed 100 shifts with at least one request responded to.

May 22, 2021

Ghost Town

Answered 10 calls that resulted in a customer missing outcome.

Apr 14, 2021

Dashboard

Notifications

Buttons

Achievements

You've reached Gold!

You hit 1,200 CXP points. You're making a real difference for customers.

Outdoor Rec Hunting Desk 00:08

Aisle 12

1 2 3 4

Select Outcome

Beacons — Request Management

You've reached Gold!

Filters